Metro Square Dental Associates - 10 West Phillip Road #105, Vernon Hills

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Reviews about Metro Square Dental Associates

• Samantha Hjerpe
  ★ ☆ ☆ ☆ ☆
  If I could leave zero stars, I would. This was hands down the worst dental practice I've ever gone to. To begin with, I was told at the start of my routine exam/cleaning that I'd need 18 x-rays. 18!?! I've been to about a dozen or more dentists in my life and never had more than just 4 bite-wings (I think that's what they're called) and/or a panoramic x-ray. I was literally gagging as the technician kept trying to shove the x-ray thing into my mouth over and over again. Finally I asked to stop. She left to tell the dentist and came back and said the dentist wanted to numb my entire mouth so she could try to get the full 18 x-rays. I should have just walked out at that moment. But instead I let them try again, after giving me numbing mouthwash, which did nothing at all to keep me from choking as she kept trying to shove the x-ray thing in over and over again. I have NEVER had a problem getting x-rays done before anywhere else. So eventually I was about in tears and she finally gave up and they did the panoramic instead (which they made me take my earrings out for, which I've also never had to do before, and while this isn't technically their fault, at some point that day I ended up losing one of those real diamond earrings they made me take out; grr). Anyway, when I finally saw the dentist (for about 60 seconds), I was told I had a cavity, and that it'd be a quick, simple filling that would take about 30 min. When I showed up for the filling, I asked for nitrous oxide because I have dental anxiety. I was told no because the dentist thinks it makes the whole office "high"... I've never had a dentist who refused to use nitro. So either a lot of dentists are practicing "high," or that's ridiculous. Regardless, I felt like the dentist was really rough- yanking/pushing/pinching during the entire filling, including while injecting the anesthesia. Six hours after my simple filling my face was still numb/lop-sided, and yet I was having such bad tooth pain that I couldn't even sleep. I ended up having to take pain medicine that night (and every day since). The next afternoon I called to try to come in to have the dentist check the filling because I was sure something was really wrong since it was still hurting, but they had closed already (at 2pm) and don't have weekend hours. Incidentally, we were moving that Sunday so I was forced to make an appointment with someone else to fix it instead. The next week I called Metro to have them email my x-rays to the new dentist, which the receptionist said she'd take care of. Imagine my frustration when I showed up to my appointment the following afternoon and the x-rays weren't there, so I had to get, and pay for, new x-rays (I called Metro from the new dentist's office but they were closed yet again). Totally unacceptable that Metro failed to send those x-rays. Anyway, the new dentist told me the filling the Metro dentist did was hitting the nerve of my tooth and that's where all my pain is coming from. So now I have to get a $1500 root canal that absolutely wasn't needed. The dentist at Metro never said the cavity was such that there was a possibility she'd hit the nerve or I'd need a root canal; again, she spent maybe 60 seconds telling me I'd need a filling and it was no big deal... Well, it's a HUGE deal now. And to top it off, I called Metro again to ask them to email my x-rays directly to ME so I can send them to whatever endodontist I choose to do the root canal, and the receptionist kept fighting with me about it and never even apologized when I explained that the reason I wanted them sent to me personally was because they had dropped the ball on sending them to my new dentist the week before. So, literally EVERY aspect of my multiple interactions with Metro has been frustrating and infuriating. I work in health care, too, and tend to be pretty forgiving of mistakes, but my experience with Metro has been an absolute nightmare.

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